I’ve seen this error a few times over the years including as recently as yesterday. While on a call out to look at a faulty printer, the lady asked if I’d take a quick look at her laptop too, saying that she is no longer able to watch her DVDs on it. A quick look in My Computer and then the Device Manager confirmed what I thought. The drivers for the DVD Drive had become corrupted and a quick registry tweak should cure the problem. Sure enough it worked a treat. See the method below:
1) Close all open programs.
2) Click on Start, and type REGEDIT into the bar at the bottom stating: “Search programs and files” and press Enter.
3) Click on the plus signs (+) next to the following folders.
– HKEY_LOCAL_MACHINE
– SYSTEM
– CurrentControlSet
– Control
– Class
– {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right window pane.
– UpperFilters
– LowerFilters
– UpperFilters.bak
– LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and click Delete.
6) After deleting the keys, close the Registry Editor.
7) Reboot your computer.
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Hope this helps
Colly
Disclaimer: Please note that neither myself or Cohesion accept responsibly by damage caused to machines by carrying out the above steps incorrectly. Only use the above information at your own risk.